Dear British Gas

Posted on 22/10/2013 by

 British Gas take me for a fool:

This is the letter I’ve sent ot Mr Peters of British Gas who had the temerity to send me the insulting letter below.

Dear Mr Peters,

It is one thing to be taken for a ride but entirely another to be taken for a fool.
There is no justification for what you have decided to do beyond the caprice of monopoly and the greed of your ability to act without consideration of the wider good.
When you asked us to tell Sid about how wonderful things would be once the public utilities were privatised you sold us the notion that this would ensure from that point forward there would never be under investment in the energy infrastructure in the UK as competition would ensure all would end well.
Well it hasn’t. You might better use your time and my money in discovering what went wrong rather than repackaging your failures in a stomach churning piece of self-justification dressed up as a considered course of action.
This arrogance reminds me of nothing more than the arrogance of the bankers who were also masters of their Universe and ours before that particular set of chickens came home to roost in my taxes. Frankly it is this specious easy talk from people who should know better and do more which makes Public Ownership look like a perfect solution of the imperfections of this rigged energy market which appears to pay you such a large salary.
If I choose to leave British Gas you can take me to court, if you dare, for breaking the so called contract to which you think you may be entitled to hold me.
In the interim please send me no further insulting propaganda of this nature.
Yours truly,
John Murphy
 John Murphy

www.john-murphy.co.uk
—–Original Message—–
From: British Gas <customerservice@britishgas.co.uk>
To: john1555 <john1555@aol.com>
Sent: Tue, 22 Oct 2013 20:29
Subject: Important news about your energy account
Important news about your energy account
Dear Mr MurphyI am writing to let you know that we will soon be raising our prices. I know you won’t welcome this news but if you can take a few minutes to read on, I will explain why we have made this decision. I will also tell you about other changes we are making and how we can help keep your bills down.

Why are we putting up prices?
There are a number of costs that make up an energy bill that we don’t directly control. Unfortunately, these costs continue to rise.
The costs of implementing government policies designed to make Britain more energy efficient are going up
The nation’s grid (the pipes and wires that transport and deliver energy around the country) requires a major upgrade. The amount we have to pay to use this network is being increased to pay for this upgrade
Not increasing prices would mean our investments in Britain’s energy future – keeping the lights on and gas in the pipes for years to come – would be at risk.This means that, for a typical British Gas customer, Online Variable May 2014 gas prices will rise by 8.0%*, and Online Variable May 2014 electricity prices will rise by 9.9%* from 23rd November 2013.Learn more about your new prices.However, the good news is we’ll be capping your variable prices at your new rates from 23rd November 2013 until the end of your contract. This means that if our prices go up, yours won’t, but if our Standard prices go down yours will fall too.

As you pay by Direct Debit we will calculate any changes we think you should make to your monthly payments, but we will not change the amount you pay without writing to
you first.
How else can we help you?
We offer a wide range of services which could help improve energy efficiency and reduce bills:

For several other ways that we may be able to help, take a look online.
Other important changes you need to know about
All of the energy companies have been working with Ofgem, the energy regulator, to make energy pricing simpler and easier to understand. As a result we need to make some changes to your account:Simpler Direct Debit discounts
Your Direct Debit discount will now be for all the energy you use rather than as a fixed percentage discount on your unit rate and standing charge. This discount will be included in your unit rate. If you do not keep up your Direct Debit payments new terms will apply. Customers paying by Direct Debit are charged a lower unit rate than customers paying by Cash or Cheque. If you do not honour your Direct Debit payments, we can require you to pay by the higher Cash or Cheque unit rate – meaning you will lose your discount and your prices will increase. The difference between Direct Debit rates, and rates for customers paying by Cash or Cheque, is set out in your new prices. We will give you seven working days notice before changing your payment method.

I hope you can see that despite these changes, there’s a lot we can do to help keep your bills down. However, if you wish to end your gas and electricity supply contract with us, before any of the changes I have outlined in this email take effect, your new supplier should contact us within 20 working days of 27th November 2013†.I appreciate that some of these changes are complicated and if there’s anything you haven’t understood in this email, please call 0800 980 1917**.Lastly, I would like to thank you for being with British Gas and hope you continue to
be a customer.

Yours sincerely
Ian Peters
Managing Director, British Gas Residential Energy
The price of energy remains volatile and is increasing in a number of key markets

 

 
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